IBM and CHIPS Technology Group Tap the Power of Watson to Help IT Solutions, Inc. Transform the IT Help Desk Industry

Syosset, NY and Armonk, NY – October 7, 2014 – CHIPS Technology Group LLC, a managed services provider (MSP) for small-to-mid-sized businesses, and IBM (NYSE: IBM) today announced that IT Solutions, Inc. is tapping the cognitive computing power of Watson to help redefine the help-desk experience from the ground up.

According to Forester, 42% of service agents are unable to efficiently resolve customer issues due to disconnected systems, archaic user interfaces, and multiple applications. Fueled by IBM Watson technology via the cloud, CHIPS Technology Group LLC will be able to quickly source and provide clients like IT Solutions, Inc. with a high level of customer service, whether working with a mainstream or proprietary app.

The application leverages Watson’s cognitive intelligence to process an extensive collection of disparate IT resources, including unstructured data such as articles, whitepapers and manuals to gain insights and deliver the right tech support response to end users on the first try. Using the power of Watson’s cognitive computing capabilities, CHIPS Technology Group LLC developed an app so technology support desks of all shapes and sizes can provide faster, more accurate answers to complex support issues than they could ever do before.

“We are changing professions and transforming industries” – Evan Leonard, President, CHIPS Technology Group LLC.

IBM also announced today accelerated adoption of Watson's cognitive capabilities globally. Today's news reinforces IBM's strategy to fuel an ecosystem of innovators who will help make cognitive the new standard of computing.

"IBM is receiving an outpouring of interest from partners in Watson's cognitive capabilities and supporting industry-changing use cases around the globe," said Stephen Gold, Vice President, IBM Watson Group. "We are thrilled to be working with some of the industries’ best and brightest entrepreneurs and established organizations."

Organizations that are interested in collaborating with IBM to develop Watson-powered applications can visit to learn more.

IBM Watson: Pioneering a New Era of Computing

IBM Watson represents a new era of computing, in which apps and systems interact with human users more naturally, augment our knowledge with Big Data insights, and learn to improve how they assist us.

Fueled by innovation from a mission to transform industries and professions, Watson is uniquely positioned at the forefront of the new era of computing, evidenced by an unmatched demonstration of what cognitive systems can bring to transform decision-making. IBM is delivering a range of cloud-based products and services to clients in industries such as banking, healthcare, insurance, retail and education.

In January, 2014, IBM launched the IBM Watson Group, a new business unit dedicated to the development and commercialization of cloud-delivered cognitive advisors. The move signifies a strategic shift by IBM to accelerate into the marketplace a new class of software, services and apps that think, improve by learning, and discover insights from massive amounts of Big Data.

IBM is investing more than $1 billion into the Watson Group, focusing on research, development and bringing cloud-delivered cognitive applications and services to market. This includes $100 million earmarked for direct investment to support IBM’s ecosystem of start-ups and businesses building cognitive apps made with Watson. Currently more than 2,000 organizations and entrepreneurial individuals have shared their ideas for creating cognitive apps that redefine how businesses and consumers make decisions.

For more information on IBM Watson, please visit:

For more insights on this story and more, visit the IBM Watson press kit.

To join the social discussion about Watson, include the hashtag #ibmwatson. Follow Watson on Facebook and see Watson on YouTube and Flickr.

CHIPS Technology Group LLC: Strategy. Technology. Clarity.

At CHIPS Technology Group LLC we believe in making information technology customer-friendly. With an emphasis on industry best practices, we want our clients to feel confident that the technology they are utilizing works to its full potential.

CHIPS has grown exponentially over the past 20 years yet still remains focused on business process and customer service. Our team members have the industry certifications to provide customized solutions and make our clients feel one of a kind. Our engineers are keen on standardization and documentation for our clients in order to combat any problems that arise. With this reassurance, our clients can count on us to get the job done quickly and efficiently. We constantly monitor for any trends and patterns that may emerge and prevent problems from recurring in your business.

Founded in 1993 by Evan Leonard and David Tan, CHIPS Technology Group LLC continues to build on a strong reputation for outstanding IT solutions and customer service. It is our mission to help customers achieve their business objectives by delivering and supporting cost-effective IT solutions and services.

For more information about CHIPS Technology Group, visit